Replace your outdated and inefficient on-site staff model with pods of remote management teams who virtually service your residents when needed, on-demand.
Using Centero’s resident experience portal, managers or other staff members can be located off site in centralized pods and connect with residents anytime, anywhere. Residents can enjoy on-demand service through a life-size, same as in-person hologram experience or simply elect to connect to the Centero smart mobile app for IOS and Android.
Managing multifamily real estate properties efficiently has always been a problem. Cost, turnover, and lack of training often create a poor resident experience. Centralization can solve many of these problems, but the logistics of relocating management staff off-site has been unmanageable due to losing the human touch – until now.
From recruitment challenges to the high cost of the on-site property management staff, managing multifamily real estate properties efficiently is posing a problem for property owners and operators resulting in a customer service opportunity.
Relocate your managers off-site and scale them across multiple properties where the Centero resident experience portal can route and queue video calls from multiple properties.
Relocate and scale
Centero allows multifamily operators to centralize the on-site property team to drive efficiency and consistency while dramatically reducing property operating costs and simultaneously improving resident experience and retention. The traditional 1:1 on-site property manager-to-property model is outdated and inefficient. Centero breaks this model by shifting from 1:1 to 1:MANY, allowing property teams to engage with residents – on-demand.
Finally, with Centero residents can expand their access to property staff and have anytime access through the Centero mobile app wherever and whenever for on-demand issue resolution and a seamless living experience. Being able to utilize your best centralized experienced and trained managers, who will be assigned to any communities, anywhere, will improve resident experience and retention.
Centero can stabilize staffing, reduce turnover, improve training, and enhance operational efficiency. By pairing AI with holographic technology, Centero delivers a solution for multifamily operators and commercial real estate managers to centralize staff, enhance efficiency, and reduce operating costs.
Reduce staffing costs to improve operating margins. See for yourself how the results have an impact.
Let Centero step in and act as the first line of interaction with residents, eventually giving operators the option to reduce human interaction to only the most critical situations, creating greater cost savings.
Residents can connect via the mobile app or at their property office for immediate assistance with CenteroGram™ or CenteroVision™. It’s meant to be easy for residents. Walk-in service is available as well as advanced access to calendar virtual meetings.
Find answers to commonly asked questions about our support and services.
The employees remain employed with the same employer before Centero, just upscaled to reduce property payroll costs. Our business model contemplates flexibility; however, it is recommended that your virtual property managers be located at your HQ or a centralization HUB to replicate the professional customer experience onsite currently.
This is a great question, and we believe part of redesigning the onsite work map which might include additional centralized staffing solutions. Perhaps a centralized facilities service manager approach may be part of leveraging Centero for all the right reasons.
We will work with you to review your current onsite work map and provide guidance on where and how to reimagine your workflow. This will require collaboration with several stakeholders, Ambassador as new JD for the Virtual Manager will be created as part of this journey. Key it to identify what current onsite workflows with the current onsite Property Manager will need to be solved differently. Communication is the key here for the mutual success of implementation. We suggest planning a 90-day transition period.
These systems lack the routing and queuing capabilities that are absolutely essential to a centralization solution such as Centero. In addition, the Centero Resident Experience Portal provides insights for the virtual managers that deliver a personalized experience for residents beyond what they even experience from a local manager. Finally, only Centero can accommodate residents who demand “human interaction” through utilization of our volumetric, 3D, full-size display. We will leverage AI longer-term and evolve with an AI personal or digital twin solution and reserve human intervention to only the most critical and valuable communication.
Contact us to learn more.
